All shirts are inspected at the front counter upon arrival, including for any broken or missing buttons, and continue to undergo a half a dozen additional inspections before they are returned to you. Shirts are washed in small batches with the patience and care garments deserve. Our process prevents all tangles, tears, fabric shine and damage to buttons. Your shirts are gently pressed using our air finishing equipment that gently sends steam through the shirt followed by warm air to vanquish all wrinkles. As a result, collars and cuffs come out clean and bright without fading colors or weakening fibers.